![]() And Keller Williams uses Chatbase with a bot that lets its 170K associates ask questions, manage appointments, connect with other associates, and track their goals. Ingenious.AI, meanwhile, uses Chatbase with a bot built for a large, Australian healthy insurer to help customers of its eyeglass stores. Google notes, for example, that an early customer, BLiP – a bot platform for brands – has been using Chatbase to track over 2 million messages to date across over 50 bots. ![]() As a free service, Chatbase supports bot builders of any size – whether they have one or hundreds of bots in operation. The system today integrates with any voice or text messaging platform, Google says, including Facebook, Kik, Viber, Slack, WhatsApp, WeChat, Alexa, Cortana, Allo, Line, Skype, Twitter, and more.Īnd though it has had many high-profile testers in its early days, it’s not necessarily meant to be used only by larger companies. The dashboard also lets bot creators compared the bot’s metrics across platforms, to see if some platforms need additional optimizations. These insights give an overall picture of the bot’s health and see general trends. This data is available through an analytics dashboard, where developers can track specific metrics like active users, sessions, and user retention. This includes giving bot builders the ability to understand what works to increase customer conversions, improve the bot’s accuracy, and create a better user experience. The idea behind Chatbase’s cloud service is to offer tools to more easily analyze and optimize chatbots. Today, that platform is being publicly launched to all, after testing with hundreds of early adopters including Ticketmaster, HBO, Keller Williams, Viber, and others. ![]() At Google I/O this year, Google quietly introduced a new chatbot analytics platform called Chatbase, a project developed within the company’s internal R&D incubator, Area 120.
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